FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping & Returns
Products & Materials
We use certified lab-grown diamonds and premium moissanite – hand-selected for their brilliance, clarity, and ethical sourcing.
Are your diamonds certified?
Yes – all lab-grown diamonds come with gemological certificates from recognized laboratories, most commonly IGI. Select moissanite stones may include appraisal certificates upon request.
What metals do you use?
Our jewelry is crafted in solid 14k or 18k gold (white, yellow, or rose), as well as premium platinum.
What’s the difference between lab-grown diamonds and moissanite?
Lab-grown diamonds are chemically identical to mined diamonds. Moissanite is a distinct gemstone with exceptional brilliance and a different visual character.
Can I choose a specific carat weight or stone shape?
Yes – most of our designs can be tailored to your desired specifications. Please contact us to explore your options.
How should I care for my jewelry?
Gently clean your pieces with warm water and a soft cloth. Store them in their original box and avoid exposure to harsh chemicals.
Orders & Shipping
How long does it take to receive my jewelry?
Yes – we offer one complimentary resizing per ring. Once a ring has been resized, it is no longer eligible for return.
Do you ship internationally?
Yes – we offer complimentary express shipping to select international destinations using trusted couriers like FedEx or DHL.
Can I track my order?
Yes – once your order is shipped, you’ll receive a tracking link via email for real-time updates.
What if my package is delayed or lost?
All shipments are insured. If any issue arises, our team will assist you promptly and professionally.
Can I send a piece as a gift?
Absolutely – just let us know that it's a gift, and we’ll include a handwritten message and present it in our signature luxury packaging.
Service, Warranty & Returns
Can I return or exchange my jewelry?
Yes – eligible items may be returned or exchanged within 30 days of delivery, as long as they are unworn, undamaged, and returned in their original packaging. For full details, see our Refund Policy.
Are custom or engraved pieces returnable?
Custom-designed, engraved, resized, or altered items are final sale, unless they arrive defective.
Can I resize a ring after purchase?
Yes – we offer one complimentary resizing per ring. Once a ring has been resized, it is no longer eligible for return.
Do you offer repair services?
Yes – we provide professional repair services for all SIALLURE jewelry. Contact us to begin the process.
What if my item is damaged during shipping?
Please contact us immediately with your order number and photos. We’ll resolve the issue quickly and with care.
Shopping Experience & Customization
Can I create a custom piece?
Yes – we specialize in bespoke design. From the stone to the setting, we’ll help bring your vision to life.
Do you offer engagement ring consultations?
Yes – our diamond specialists are available for one-on-one consultations to guide you through your selection.
Can I add a personalized engraving?
Absolutely – many of our designs can be engraved with initials, dates, or a personal message.
Is your packaging suitable for proposals?
Yes – our signature lighted box is crafted to enhance the moment of your proposal with elegance and impact.
Can I shop in person?
We currently operate exclusively online, but provide personal, responsive service throughout your buying journey.
Do you offer gift cards?
Yes – digital gift cards are available in various denominations and can be sent immediately or scheduled for future delivery.